From your first call to a fully working appliance, our process is simple, transparent and backed by a 90-day warranty. Clear pricing before we start.
Real Diagnostics
Every visit starts with a proper diagnosis. Our technicians use professional tools, like multimeters to test high-voltage components, to find the real cause before giving you a flat-rate price. No guessing, no upselling.
On-site diagnosticsSimple & Transparent
Most repairs in Chino, Ontario and the Inland Empire are completed the same day you call.
Call (818) 266-4554 or book online. Tell us the appliance type, brand and a brief description of the problem. Booking takes under two minutes and we'll confirm your time window immediately.
A factory-trained technician arrives in your scheduled window, typically a 2-hour slot. They inspect the appliance, run diagnostic checks and identify the root cause. You'll get a clear explanation of what failed and why.
Before touching a single component, your technician presents a flat-rate written quote. No hourly guesswork, the price you see is the price you pay. The $75 residential ($99 commercial) diagnostic fee goes toward the repair when you approve it.
We complete the repair on the spot using genuine OEM parts sourced for your specific make and model. Once done, every job is backed by our 90-day parts and labor warranty. If the issue returns, we come back for free.
Full Transparency
You'll receive a call or text 30 minutes before the technician arrives so you're never left waiting all day.
Our technicians carry Era Service identification and show it on request. Every team member is background-checked and insured.
The technician checks related components to catch secondary issues before they cause future breakdowns.
Our technicians wear shoe covers and gloves, protect your floors and work area, and clean up completely before leaving, every time.
We use manufacturer-spec parts for the most common brands and failures, and order any specialty part promptly.
You review and sign off on the flat-rate price. No work starts without your explicit approval.
In the vast majority of cases the appliance is fully repaired during the first visit, no unnecessary callbacks.
You receive documentation of the 90-day parts and labor warranty before the technician leaves.
Transparent Pricing
Era Service uses a flat-rate pricing model rather than hourly billing. Here's what that means for you:
Diagnostic service call. Our diagnostic fee is $75 for residential appliances and $99 for commercial appliances. This covers the appliance inspection and a repair quote. If you choose to proceed with us, the service-call payment goes toward the repair.
Flat-rate repair quote. After diagnosis, you receive a single all-in price: parts and labor. The quote is based on standardized repair pricing, not on how long the job happens to take. A refrigerator fan motor replacement is the same price whether the technician finishes in 45 minutes or 90 minutes.
New-customer offer. First-time Era Service customers receive 5% off labor. Mention this offer when you book.
No repair, no charge. If the appliance is beyond economical repair, we'll tell you honestly, and if you decline the repair, you only pay the standard diagnostic fee. We never pressure a repair that doesn't make financial sense for you.
Common Questions
In most parts of San Bernardino & North Orange County we offer same-day service. Call and we will do our best to dispatch a technician the same day. Next-day slots are always available across the entire service area.
Our diagnostic fee is $75 for residential and $99 for commercial appliances. It covers the inspection and a repair quote, and goes toward the repair if you proceed. You receive a written flat-rate quote before any work begins. If you decline the repair, you only pay the diagnostic fee.
We use genuine OEM parts for the brands and appliance types we see most often. If a specialty part is needed, we order it directly from the manufacturer and schedule a follow-up visit, typically within 1 to 2 business days. We'll keep you informed throughout.
The 90-day warranty covers both the parts installed and the labor for the specific repair performed. If the same problem recurs within 90 days of the service date, we return and fix it at no additional charge, parts and labor both included.
Call now or book online, same-day service available across San Bernardino & North Orange County.
